Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

We’re looking for a strategic and creative Senior Manager, Internal Communications to be a part of a high-performing team responsible for informing, inspiring, and aligning our global employee base. Reporting to the Director, Internal Communications, this person will play a key role in the management and creation for Klaviyo’s company-wide events and content, ensuring Klaviyos feel connected to the company’s mission, leaders, and customers. You’ll also support other internal communications programs and initiatives, partnering closely with cross-functional teams to deliver compelling messages. We are looking for a high-energy self-starter who loves to get creative across all mediums and is eager to make an impact on our culture. 

In this role you will:

• Lead the planning and execution of high-impact company-wide events — from town halls and kick-offs to onsite experiences — ensuring each moment reflects our priorities and drives alignment.
• Be the primary “creative producer” and host of our weekly All Hands meeting. You’ll run the show from end to end: content planner, speaker prep, logistics, hosting, and follow-up communications.
• Translate strategy, product updates, and company milestones into compelling stories across live meetings, video, slides, and visuals.
• Develop and deliver internal comms campaigns that support business goals, embody our values, and drive change.
• Craft engaging content for Slack, email, the intranet, newsletters, and more — with a sharp eye for tone, clarity, and audience.
• Partner with teams across the org, including People Operations and Culture,to align on timing, messaging, and delivery of internal announcements.
• Write talking points, scripts, and presentations that help executives communicate with authenticity and influence.
• Continuously experiment with new formats and content approaches to keep internal communications fresh, inclusive, and effective.
• Use insights and feedback to optimize channel strategy and boost employee engagement.

Who You Are:

• 5+ years of experience in communications, content creation, media and/or journalism, ideally within consumer, B2B or tech.
• A natural storyteller, excellent writer, and sharp editor, you write with clarity, purpose, and a keen sense of audience and tone.
• Skilled in producing a wide range of creative content and know your way around Canva, Figma, Google slides, and basic editing tools. 
• Experience leading live internal meetings, and confident working alongside executives to shape the message and moment.
• Strong project management skills with the  ability to manage multiple deadlines, navigate cross-functional stakeholders, and problem solve under pressure. 
• You thrive on high energy and fresh ideas—someone who gets excited about experimenting with new formats and bringing internal stories to life across channels.
• A team player who thrives in fast-paced, high-growth environments and believes great internal comms builds culture, clarity, and connection.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$92,000—$138,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice and here (FR).

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