Job Description

Who We Are : Overture Promotions is an award-winning promotional product agency; we design and produce swag for events, new hire kits, brand activations, company stores and much more. Unlike most, we have a unique ability to offer end-to-end services under one roof.  In-house services include graphic design, web development, onsite screen printing and embroidery, 240,000 SF of warehouse space, pick-pack, and kit assembly. We’re a minority-owned business that’s woman-led. We work with companies of all sizes, including many of the world’s most recognizable brands.

Summary:  The NetSuite Administrator will manage the administration, configuration, and maintenance of the NetSuite ERP system. In this role, you'll collaborate with various departments to ensure the NetSuite platform effectively supports our business operations and goals. The ideal candidate will have deep knowledge of NetSuite's functionalities, experience in customizing and optimizing the system, and the ability to provide both technical support and training to users. This is a hybrid role, that lets you blend remote work with in-office collaboration at our HQ in Waukegan, IL.

Duties and Responsibilities :

• Administer, manage and optimize the NetSuite ERP system, including user access, roles, permissions, and configurations. 
• Customize NetSuite fields, forms, records, and workflows to meet business requirements.
• Develop, test, and deploy customizations, integrations, and enhancements in NetSuite.
• Monitor system performance, troubleshoot issues, and implement necessary fixes or improvements.
• Collaborate with various departments to gather and investigate   requirements for system enhancements and changes.
• Provide technical support to end-users, including troubleshooting and resolving system-related issues.
• Create and maintain documentation of NetSuite processes, customizations, and configurations.
• Conduct user training sessions to ensure effective utilization of NetSuite features and functionalities.
• Stay up to date with NetSuite updates, releases, and best practices, and recommend improvements to maximize system efficiency.
• Assist in data migration, system integrations, and other projects as needed.

Qualifications:

• Bachelor’s degree in information systems, Business Administration, or related field.
• Minimum of 3 years of experience as a NetSuite Administrator.
• Strong understanding of NetSuite ERP, including configuration, customization, and integration.
• Proficiency in custom records, saved searches, and suite flow.
• Experience with data migration, system integration, and third-party applications.
• Excellent problem-solving skills and the ability to troubleshoot and resolve system issues.
• Strong reasoning skills and attention to detail.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.

Why You'll Love Working with Us:

• Coverage from Day One: Medical, dental, vision, life insurance, disability plans, and flexible spending accounts.
• Pet Perks: Pet insurance plus "bring your dog to work" days – because we love furry friends!
• Exclusive Discounts: Enjoy partnerships with Life Time Fitness, Bears Fit, Skechers, and Tickets at Work for fun and savings outside of the office.
• Time to Recharge: Paid time off for vacation, sick leave, mental health, personal days, plus a yearly floating holiday.
• 401(k): You're eligible for 401(k) starting day one, with a company match after your first year.
• Family Leave: Paid maternity and paternity leave, with benefits growing alongside your years of service.
• Be Comfortable: Relaxed dress code – come as you are!
• Earn More: Employee referral bonuses for helping us grow the team.
• Get Involved: Immerse yourself in our culture! From summer BBQs and Employee Resource Groups like Culture Crew and Green Team, to joining our Diversity & Inclusion Advisory Council, contributing to our employee vegetable garden, and enjoying potlucks, cook-offs, and fun contests – there's always something exciting happening.

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