Job Description

Salary: 

Other Forms of Compensation:

Pay Grade: 16 

TouchPoint, Support Services,   provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary

Job Summary: 

The FNS Project Engineer is an experienced “operator without a portfolio” that is flexible for support assignments to prospective, new and existing accounts. As a support resource, the Project Engineer will be assigned by a senior leader (RVP/RDO/VPO) to conduct surveys of potential client facilities, assist on presentations, plan and execute start-ups of new business, audit and/or re-engineer existing accounts, train management or hourly personnel, or perform other operations, program development, teaching, research, or troubleshooting assignments. The Project Engineer must be knowledgeable, experienced and fully fluent in FNS and support service programs. 

Key Responsibilities:

• Successfully builds relationships at all levels of the client, customer and Company organizations, specifically cultivating relationships with officer level clients
• Manages multiple business goals and priorities in the best interest of the organization as measured by Client Satisfaction and Client Retention achievements
• Works closely with the Company’s IS Department where/as needed; recommends changes or modifications to the system for consideration
• Collects and analyzes facility data including, occupancy data etc., develops appropriate staffing levels based on industry standards, company benchmarking and personal experience
• Identifies and addresses "hot spots" and program issues. Identifies and develops action plans for quality and service issues
• Implements all TouchPoint programs according to any/all business proposals, Company standard and costing
• Performs Operations Audits as needed
• Provides support, training and recommendations to the on-site management team
• Provides orientation and management training to existing and new management teams. This training will include system application and day-to-day management practices
• At the discretion of the RVP, provides as needed support including payroll transitions, marketing/ communications, operations, etc. in the area of food service and support services for the Division and the Company
• Performs other duties as assigned

Preferred Qualifications:  

• B.S. Degree preferred; Associate's Degree required, depending on experience
• Must be willing to travel 90% of the time across the US
• Must be willing to work a flexible schedule that may, at times, include evenings/weekends/holidays or extended schedules such as ten days on/ four days off
• Must be willing to be very hands on manager
• Prior environmental services/housekeeping management experience at a large volume account or similar setting required
• Must be based within reasonable commuting distance of a major airport/city hub

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1368922

TouchPoint

JENNIFER PULLUM

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