Job Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.  Our dedicated customer support team has an opening for 3 to 5 driven individuals.

The ideal candidate will be an independent worker, fast learner, self-motivated, personable, detail-oriented, reliable, and organized professional capable of handling hundreds of client support tickets while utilizing outstanding customer service. Responsible for all procedures relating to the escalated Tier 2 support of our clientele.

Job Description:

• Communicates in a clear and consistent manner and with high integrity.
• Accurately enters information into company computer systems.
• Works with team members to solve problems.
• Provides accurate information to customers.
• Demonstrates high resource utilization.
• Helps the company provide a high level of customer service.

Roles and Responsibilities:

Under the direction of leadership, roles and responsibilities include but are not limited to:

• Answering and promptly responding to department calls and clients inquiries.
• Reconciling requests and orders throughout multiple company databases
• Hitting goals for key metrics in the customer service department

Skills:

• Attention to detail.
• Outstanding customer service skills
• Multi-tasking ability
• Consistent punctuality, reliability, friendliness, and professionalism, even while under pressure
• Excellent Microsoft computer skills and proficiency in Google Calendar, Docs, Excel, Word, and other similar administrative programs
• Ability to handle multiple requests and inquiries in a professional, friendly, timely, and upbeat manner.
• Excellent time management and independent prioritization
• Positive and self-motivated
• Strong project management
• Excellent communication: interpersonal, written, verbal.
• Excellent spelling, grammar, and proof-reading
• Flexible team player and willing to learn and take on new tasks.
• Maintain confidentiality in all aspects of work.
• Must be a problem solver and address issues without direction.
• Must be willing to make a long-term commitment.

Requirements:

• High school diploma or GED
• Must be 18+
• Must be able to pass a background check.
• Must be able to pass a drug screening.
• Must have reliable transportation to and from work every day.
• Must be legally able to be employed in the United States
• Ability to interact professionally and respectfully with all clients, employees, and those from external organizations.
• Experience in the electric vehicle industry is preferred.

Benefits:

• Three (3) days Sick PTO, five (5) days' Vacation PTO, and Seven (7) Company paid holidays per year.
• Paid Paternity (2 weeks) and Maternity Leave (6 weeks).
• Employee Medical/Dental/Vision Insurance (75% company paid, 25% employee paid).
• Workers' Comp Insurance coverage.

Job Type:  Full Time, Part-time

Work schedule:

• Monday to Friday, 8:30 AM – 5:30 PM may vary.

We are an equal opportunity employer, a drug-free workplace, and participates in the DHS E-Verify program.

This is for immediate hiring. We would love to hear from you!!

Job Type: Full-time, Part-time

Pay: $24.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: Remote

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