Job Description

This is a remote position.

Key Responsibilities:

• Respond promptly to customer inquiries via email chat or phone.
  
• Provide accurate information about products services or policies.
  
• Resolve customer complaints ensuring satisfaction and retention.
  
• Document and update customer interactions in the CRM system.
  
• Collaborate with other departments to resolve complex issues.
  
• Identify opportunities to improve the customer experience and report trends.
  
• Follow company guidelines and procedures for handling sensitive information.
  

Requirements:

• High school diploma or equivalent; college degree preferred.
  
• Proven experience in customer service or a similar role.
  
• Strong verbal and written communication skills.
  
• Proficiency with customer service software CRM tools and Microsoft Office.
  
• Ability to multitask prioritize and manage time effectively.
  
• Strong problemsolving skills and a customerfocused mindset.
  
• Reliable internet connection and a dedicated workspace.
  

Preferred Skills:

• Experience in remote customer support or virtual roles.
  
• Familiarity with ecommerce platforms or online services.
  
• Ability to handle high volumes of inquiries while maintaining quality.
  
• Knowledge of multiple languages is a plus.
  

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