International Home Customer Service Coordinator (H/F) Job at Ralph Lauren, Paris, TX

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  • Ralph Lauren
  • Paris, TX

Job Description

Position Overview

Essential Duties & Responsibilities

En tant que Coordinateur Service Client du département Home, vous serez au cœur de notre activité, orchestrant avec excellence le parcours complet de nos commandes - de leur réception jusqu'à leur livraison. Véritable chef d'orchestre, vous collaborerez avec nos équipes commerciales, logistiques et qualité pour garantir une expérience client irréprochable.

Votre impact au quotidien:

• Pilotage complet du cycle de vie des commandes clients

• Gestion proactive des relations clients et coordination multi-départements

• Suivi personnalisé des dossiers d'export et documentation associée

• Administration des bases de données produits et clients

• Force de proposition pour l'amélioration continue de nos services

Experience, Skills & Knowledge

• Vous avez une expérience significative en gestion import-export

• Vous êtes reconnu(e) pour votre rigueur et votre excellent sens de l'organisation

• Votre orientation client et votre esprit d'équipe sont naturels

• La maitrise de l'anglais tant à l'écrit qu'à l'oral est appréciée

• La connaissance de SAP est un plus

• Vous maîtrisez parfaitement MS Office, particulièrement Excel

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