Who We Are :
At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Healthcare Receptionist to be internally motivated and adaptive and pay close attention to detail while interacting with our clients and performing tasks. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.
Job Summary:
Our Healthcare receptionist will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions staff and clients by ensuring they receive the services they need and resolving any complaints.
Duties/Responsibilities: Interacts with clients via telephone or email, to provide support and information on products or services.Collects and enters requests for new or additional services.Case assignments and service schedulingFields client inquiries and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.Performs client satisfaction calls.Ensures that appropriate actions are taken to resolve clients' problems and concerns.Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.Attends in-service training as required by regulation.Adheres to all agency administrative and clinical policies and procedures.HR Recruiting / Applicant Tracking & RecruitingPerforms other related duties as assigned.
Skills/Abilities: Excellent communication skills including active listeningService-oriented and able to resolve customer grievancesProficient computer skills with the ability to learn new softwareMust consent to and pass a formal background check including fingerprintingBeing Bilingual (Spanish Speaking) is a plus
Education and Experience: High school diploma or equivalent with at least three years of relevant experienceAssociate's degree or equivalent with at least one year of related experienceOffice operations experience is requiredCustomer service experience is required
This is NOT an entry-level position, relevant experience is required when applying.
We are open to referrals, please inquire about when speaking with your recruiter *This position is temp to hire. After successful completion of 90 days of employment, an offer for full-time employment will be extended.*
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
Medical specialties:
Schedule:
Ability to Relocate:
Work Location: In person
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